Cancellation and Refund Policy

We understand that plans can change. If you’re unable to make it on your scheduled delivery or pickup date, we’re happy to assist where possible.

Cancellation Policy

Orders can only be cancelled at least 2 days before the scheduled delivery or pickup date. For cancellations made less than 2 days before the delivery or pickup date, we may still consider your request depending on the order status and circumstances. Last-minute cancellations are not guaranteed and will be handled on a case-by-case basis.

Rescheduling Policy

Orders can only be rescheduled at least 2 days before the scheduled delivery or pickup date, subject to our available delivery or pickup dates. Date change requests made less than 2 days before the scheduled date may still be considered depending on the order status and circumstances. However, last-minute date changes are not guaranteed.

Refund Policy

For approved cancellations, refunds will be processed within 3–4 working days, after we receive your bank account details. The time for the refunded amount to appear in your bank account may vary depending on your bank or payment provider.

Returns and Exchanges

Due to the nature of our products, we do not accept returns or exchanges, and no refunds will be provided. If you receive the wrong item or there is an issue with your order, please contact us as soon as possible so we can review the situation and assist you accordingly.

For cancellation or refund requests, please contact us via WhatsApp